Customer Care as a Litmus Test for Innovation and Agile Change

TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change

Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.

If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.

Age of Product: Customer Care as a Litmus Test for Innovation and Agile Change

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7 Best Practices on How to Build a Product Roadmap

It’s Product Roadmap Building Time Again!

The end of 2015 is nearing and it’s product roadmap building time again—at least for those companies that are still dedicated to the old command-and-control model. In the next few weeks, execs and (key) stakeholders will come together and define what needs to be built to meet business demands in 2016. So, here are the seven best practices on how to build product roadmaps the agile way.

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Four Lessons Learned From Making Customer Value Your Priority

TL;DR: Four Lessons Learned From Making Customer Value Your Priority

Building a valuable, usable and feasible product does not happen overnight. These are my four core learnings from focusing on customer value, looking back at the projects I have been pursuing over the years.

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