Customer Care as a Litmus Test for Innovation and Agile Change

TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change

Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.

If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.

Age of Product: Customer Care as a Litmus Test for Innovation and Agile Change
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Four Lessons Learned From Making Customer Value Your Priority

TL;DR: Four Lessons Learned From Making Customer Value Your Priority

Building a valuable, usable and feasible product does not happen overnight. These are my four core learnings from focusing on customer value, looking back at the projects I have been pursuing over the years.

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