22 Scrum Master Anti-Patterns from Job Ads

TL;DR—Scrum Master Anti-Patterns from Job Ads

Job ads for scrum master or agile coach positions reveal a great insight into an organization’s progress on becoming agile. To gain these, I analyzed more than 50 job ads for scrum master or agile coach positions. Learn more about what makes job ads such a treasure trove with the following 22 scrum master anti-patterns.

22 Scrum Master Anti-Patterns from Job Ads by Age of Product
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The Scrum Product Owner Theses

TL;DR: The Scrum Product Owner in 56 Theses

The following 56 scrum product owner theses describe the role of the PO from a holistic product creation perspective.

The 56 product owner theses cover the concept of the product owner role, product discovery, how to deal with external and internal stakeholders, product roadmap planning, as well as the product backlog refinement. The theses also address the product owner’s part in scrum ceremonies such as sprint planning, sprint review, and the sprint retrospective.

Product Owner Theses: Scrum from Product Discovery to Product Delivery
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28 Product Backlog and Refinement Anti-Patterns

TL;DR: 28 Product Backlog and Refinement Anti-Patterns

Scrum is a practical framework to build products, provided you identified in advance what to build. But even after a successful product discovery phase, you may struggle to make the right thing in the right way if your product backlog is not up to the job. Garbage in, garbage out – as the saying goes. The following article points at 28 of the most common product backlog anti-patterns – including the product backlog refinement process – that limit your Scrum team’s success.

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Hiring: 42 Scrum Product Owner Interview Questions to Avoid Agile Imposters

TL;DR: 42 Scrum Product Owner Interview Questions That Will Benefit Your Organization

This second publication in the Hands-on Agile Fieldnotes series provides 42 questions and answers for the Scrum Product Owner interview.

42 Scrum Product Owner Interview Questions Avoid Hiring Agile Imposters by Age of Product

Co-authored with Andreea Tomoiaga, 42 Scrum Product Owner Interview Questions to Avoid Hiring Agile Imposters represents the most important learnings of our more than 20 years combined hands-on experience with Kanban, Scrum, XP, and several product discovery frameworks. We have worked as Scrum Product Owners, Scrum Masters, agile coaches, and developers in agile teams and organizations of all sizes and levels of maturity.

We have each participated in interviewing dozens of Scrum Product Owner candidates on behalf of our clients or employers. The questions and answers herein are what we have learned.

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Agile Metrics — The Good, the Bad, and the Ugly

TL;DR: Agile Metrics

Suitable agile metrics reflect either a team’s progress in becoming agile or your organization’s progress in becoming a learning organization.

At the team level, qualitative agile metrics typically work better than quantitative metrics. At the organizational level, this is reversed: quantitative agile metrics provide better insights than qualitative ones.

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Cargo Cult Agile: The ‘State of Agile’ Checklist for Your Organization

TL;DR: The Cargo Cult Agile Checklist for Download

You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues and run a quick poll. It will only take 5 minutes of their time–and then run an analysis on their feedback. If the average number of checkboxes marked is higher than nine, then you are probably practicing cargo cult agile. Consider changing it. Or abandon your agile experiment all together. But don’t refer to it as “agile” any longer.

Everyday Failures in Applying Agile

Agile methodologies, like Scrum, have been on the rise across organizations of all kind and sizes for some years by now. Many consultants responded to the increasing demand for agile practitioners, particularly from corporate organizations, with rebranding themselves.

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Hiring: 38 Scrum Master Interview Questions to Avoid Agile Imposters

Scrum Master Hiring: Demand Creates Supply and the Job Market for Agile Practitioners is No Exception

Hands-on Agile: 38 + 6 Scrum Master Interview Questions (2017 Edition)

Maybe, “Agile” in general is a management fad and not trend at the moment. But what we can say for sure is that Scrum has become very popular for software development purposes. A seasoned Scrum master is nowadays in high demand. And that demand causes the market-entry of new professionals from other project management branches, probably believing that reading one or two Scrum books will be sufficient.

If you are looking to fill a position for a Scrum master (or agile coach) in your organization, you may find the following 38 interview questions useful to identify the right candidate. They are derived from my ten years of practical experience with XP as well as Scrum, serving both as Product owner and Scrum master as well as interviewing dozens of Scrum master candidates on behalf of my clients.

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Food for Agile Thought #101: Agile Sabotage, Feature Factory, Mental Models, Behavioral Design

Food for Thought’s issue #101—shared with 10,065 peers—focusses on how to get ‘agile’ to work in your organization. We learn that an old OSS manual on do-it-yourself organizational sabotage still sounds very familiar today. We then get advice on how C-level manager may become more agile, and why we should replace Taylorism’s mindset of command & control with trust.

We also listen to John Cutler explaining his feature factory concept and embrace the importance of mental models to improve the way we learn. Speaking of stepping up the game, you can do so, too, with your next set of A/B tests. Kevin Shanahan provides a step-by-step guide.

Finally, we follow Piyush Tantia when he describes a new way for engineering applications and human interactions: behavioral design.

Have a great week!

Food for Agile Thought #101: Agile Sabotage, Feature Factory, Mental Models
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Lean User Tests: Crowd Testing & What to Do with the Findings (Part 6 of 7)

TL;DR: Lean User Tests: Crowd Testing and What to Do with the Findings

This article of the lean user tests series covers what to do with the test findings and whether crowd testing might be an alternative to running user tests yourself.

Lean User Tests: Crowd Testing & What to Do with the Findings (Part 6 of 7)

What will you Do with the Findings of Your Lean User Tests?

At the end of each user test, you will end up with a list of findings. What will you do with these conclusions?

If you were testing hypotheses as part of your product discovery process, you would now be in a position to decide, which ones to bury and which ones to take to the next level, for example by building a higher fidelity prototype and retest the hypothesis in one of the upcoming user tests.

If you were testing existing applications, Lean User Testing also requires lean “fixing.” Therefore, you should solve those problems that have affected most users in a possibly simplest way. In my opinion, this could very well be an 80% solution. The main thing is that the situation will be improved. And this is important for two reasons:

  1. With regards to the existing product roadmap and bug handling process, companies tend to ignore “newcomers” amongst their backlog of issues or push them on the back burner, as if for the next business value poker. This way those findings from user tests often lose momentum and run the risk getting lost in a big pool of all tasks.
  2. Even if the company does work on the problems found during the user tests, you may find engineering be less cooperative to provide a quick & dirty fix and will insist on doing it right. That way, the solution to a problem might be embraced, thus crushing it.
  3. However, most of the time small improvements are sufficient enough to improve the usability of a site significantly.

Conclusion: I recommend that you focus completely on the two or three most important issues and try to solve them with the least effort. This emphasis will improve the situation for a maximum of users and shows that you do not only make promises but deliver, too. Otherwise, there may be a risk that some stakeholders consider user tests as irrelevant and start either ignoring—or worse—opposing them.

Is Crowd Testing an Alternative to Do-It-Yourself Lean User Tests

Wikipedia explains crowd testing as follows:

“Crowdsourced testing is an emerging trend in software testing which exploits the benefits, effectiveness, and efficiency of crowdsourcing and the cloud platform. It differs from traditional testing methods in that the testing is carried out by a number of different testers from different places, and not by hired consultants and professionals. The software is put to test under diverse realistic platforms which makes it more reliable, cost-effective, fast, and bug-free.[citation needed] In addition, crowdsource testing allows for remote usability testing because specific target groups can be recruited through the crowd.

This method of testing is considered when the software is more user-centric: i.e., software whose success is determined by its user feedback and which has a diverse user space. It is frequently implemented with gaming, mobile applications, when experts who may be difficult to find in one place are required for specific testing, or when the company lacks the resources or time to carry out the testing internally.”

Source: Wikipedia (License: Creative Commons Attribution-ShareAlike 3.0 Unported.)

The service providers distinguish between two main areas of application:

Usability tests and bug hunting. The latter usually receive more attention, because of the search for “hard” errors, in general, is better suited as a business model compared to the “soft” analysis of user experience, usability, and user interface design.

  • The case where the product to be tested has already progressed quite far or is available online. (The test objective may be the continuous improvement of an existing application.)
  • The case where a test needs to be held with a very short lead-time, for example over a weekend, to get feedback on a new feature.

When crowd testing is used for bug hunting, it is also an alternative to your quality assurance department, if that doesn’t exist yet due to the size of the engineering department or due to the long release cycles. Some providers now specialize in outsourcing of quality assurance. Instead of exploratory tests, in these cases, it may make sense to focus your resources towards the creation of realistic test scenarios and to then run the actual test via a crowd testing provider.

The following description, however, does not focus bug hunting, but a usability analysis via crowd testing.

How Crowd Testing Works

I recommend everyone to have tried crowd testing at least once yourself before you utilize any crowd testing services.

For this purpose, I registered myself with Testcloud.de and did a usability test for the UK online shop of an outdoor equipment store.

Before the user test, which had to be done within a time frame of two days, I had to install a screen recording software first, because the offered web version was incompatible with the Java setup on my Mac.

To prepare myself, I studied the briefing for the UX test and the standard procedure for the creation of the screencast.

The actual test took around 50 minutes and was easy to follow with the test guide. There were smaller faults during the test like, for example, a provided English postal code from the test guide, which could not be validated on the website. But in general, the test was easy to accomplish. Most of the time required – roughly three hours – was taken up by the conversion of the Camtasia screencasts into an MPEG4 file, as well as uploading the video afterward.

For my time on a Sunday afternoon, I was compensated with €20. In addition to that, I was rewarded with another €10 for the best video in eight participants. When I calculated the compensation for this group of testers, total payments to the testers were less than 10% of the amount, the outdoor equipment store had to pay for the usability test.

Conclusion: A usability test in a crowd can be an alternative to running your own user tests. This does especially apply, when a test is to be held on short notice – like over a weekend. Or when there are no people available in your team to organize the user test by yourself. However, it is my opinion, that any user test you can organize and run yourself is better than running a crowd test. Because you are then in charge to apply any findings in a flexible manner and influence the actual user test in a positive way. And there is no way to do this in a crowd testing scenario: Once the briefing is filed and the test is on its way, all you can do is wait and hope for a good outcome.

Good Luck with Your First Self-Organized Lean User Test!

Practice makes you better, and this applies especially to agile methods of all kinds.

The greatest benefits of the Lean User Testing method described in this email course are that they can be quickly organized and won’t break the bank, to begin with. On top of that, they are useful from the start and can mean real progress for your product.

Or if you are a startup, it can mean reaching the next milestone with the existing funding—also known as extending your runway—, or discover product/market fit.

User tests are a great format for team building in the product and engineering team and to improve the communication with other stakeholders in the company.

User tests are in any case an excellent first attempt at the idea of product discovery and have great potential for the introduction of the agile transformation of a company. Why listen to your gut feeling, when you can ask your real customers on the way to the ideal product yourself?

I, therefore, recommend: Just do it. And if the company won’t allow it, then you should simply consider hacking them. With costs of maybe $200 – $300 it is no longer a question about the budget, but if you want to do it.

Conclusion

This article of the “Lean User Testing” series covers the aftermath of lean user tests and provides insight into the crowd testing option.

See you in part 7, where I will give you all the checklists to make your life of organizing and running user tests easier.

Get the Lean User Tests Manual

The “Lean User Testing” article series is also available as a Kindle e-book or as a printed book via Amazon.

Lean User Tests: Best Interview Practices

Related Posts

Lean User Tests – Equipment and Location (Part 4 of 7)

Lean User Tests, Part 5 of 7: Best Interview Practices and the Course of the Interview

Four Lessons Learned From Making Customer Value Your Priority

Food for Agile Thought #100: Product Discovery, PMF, Hypotheses, Optimizing Kanban

Food for Thought’s issue #100—shared with 9,957 peers—focusses on how to figure out what to build. We learn how to apply continuous product discovery, how to achieve product-market fit, how to use empathy mapping, and why a hypotheses backlog helps to avoid cluttering the product backlog.

We also discover Scrum misconceptions by analyzing job ads for scrum masters, and what cross-functional means with regard qualifications of individual team members. Moreover, we understand ways to improve your Kanban—by Mr. Scrum Jeff Sutherland himself—, and how the principles of the agile manifesto can be matched to change management.

Finally, there is an entertaining interview with Atlassian’s head of R&D on messiness, anarchy, structure, and what all of this has to do with creativity.

Have a great week!

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Food for Agile Thought #99: Hiring Scrum Masters, Difficult Team Members, Agile Roadmaps

Food for Thought’s issue #99—shared with 9,744 peers—deals with hiring scrum masters, why applying the theory of constraints improves the agile mindset, and why a passive-aggressive behavior is bad for business, and not just for your culture. We also learn how to deal with difficult stakeholders, and what the ‘mental model’ fuzz is all about.

On the product side, we understand the power of proper agile roadmaps for collaboration and communication across an organization, and how a successful lean and agile journey looks like. (Courtesy of Telia TV in Sweden.)

Finally, Sebastian Deterding, a research fellow at the Digital Creativity Labs at the University of York, challenges us to consider the moral dimensions of our work as product people in a beautifully narrated presentation from MTP Engage.

Have a great week!

Food for Agile Thought #99: Hiring Scrum Masters, Difficult Team Members, Agile Roadmaps
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Lean User Tests, Part 5 of 7: Best Interview Practices and the Course of the Interview

TL;DR—Lean User Tests Part 5

The fifth part of the Lean User Tests series deals with how to interview the participants and what the course of the conversation most likely will be.

How are your preparations progressing? If anything is impeding you from reaching this goal, please do not hesitate to contact me by commenting this post, and I will gladly help you.

Lean User Tests: Best Interview Practices
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