TL; DR: Selling Product’s Success, Method and Framework Prison — Food for Agile Thought #306
Welcome to the 306th edition of the Food for Agile Thought newsletter, shared with 32,841 peers. This week, we delve into selling Product’s success. Also, we apply David Marguest’s ‘thinking time’ and ‘doing time’ concepts to Scrum events, and we learn what we can do to escape the craziness of methods and frameworks.
We then describe how Intercom changed its NPS strategy to provide helpful customer insights across the company; we share Dovetail’s success story of turning a massive set of qualitative data into an actionable roadmap, and we discuss ethical principles to guide your user research.
Lastly, we share a list of tips and tricks to get more out of your working day without putting in more hours, and we point to the importance of understanding the information cascade and its effect on popular estimation techniques.
Did you miss the previous Food for Agile Thought’s issue #305?
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🏆 The Tip of the Week: Selling Product’s Success
Merchandizing Product Management:
Rich Mironov advocates communicating the successes of the PM folks within organizations to gain the respect and the support of stakeholders.
➿ Agile & Scrum
Medium): Separating Thinking & Doing Time: Learnings from David Marquet’s ‘Blue & Red Work’(via
Takeshi Yoshida applies David Marguest’s ‘thinking time’ and ‘doing time’ concepts to Scrum events.
InfoQ): 🎙 The Craziness of Methods and Frameworks, and What to Do Instead(via
In this podcast, Shane Hastie interviews Ivar Jacobson on what we can do to escape the method prison, which he believes is hurting the software profession.
Management 3.0): What is Servant Leadership?(via
Kjell Tore Guttormsen delves into ‘Servant Leadership’ and what it practically means to become a servant leader.
🎓 🖥 🇬🇧 Advanced Professional Scrum Master Online Training w/ PSM II Certificate — August 24-27, 2021
Discover Scrum’s four success principles in this guaranteed official Scrum.org Advanced Scrum Master training class including the industry-recognized PSM II certification. The PSM II training class is designed as a live virtual class of four sessions from 9 am to 1 pm CEST and will be offered in English.
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Intercom): From vanity to value: How Intercom conducts NPS surveys(via
Kate Sugrue describes how Intercom changed its NPS strategy to provide useful customer insights across the company.
(via User Interviews): From Generative Interviews to a Strategic Roadmap with Atomic UX Research
User Interviews shares Dovetail’s success story of turning a massive set of qualitative data into an actionable roadmap.
Smashing Magazine): How To Build An Ethical User Research Practice At Any Organization(via
Devin Harold discusses ethical principles to guide your user research.
📯 UnSMART Improvements at Retrospectives — Making Your Scrum Work #18
There are plenty of failure possibilities with Scrum. Given that Scrum is a framework with a reasonable yet short “manual,” this effect should not surprise anyone. One area that typically flies under the radar is improvements. While the Scrum Guide encourages addressing the most impactful ones as soon as possible, it is up to the Scrum team to figure out how to improve. One manifestation of this core team task we often encounter is picking unsmart improvements, though.
Join me and delve into the consequences of picking unsmart improvements as a Scrum Team in less than 90 seconds.
🛠 Tools & Measuring
Medium): Why Agile Estimation Methods are Flawed — and what to do about it(via
Ron Quartel points to the importance of understanding the information cascade and its effect on popular estimation techniques.
Product Coalition): Five Time Management Hacks to Get on Top of Your Day(via
Ant Murphy shares a list of tips and tricks to get more out of your working day without putting in more hours.
📅 Scrum Training Classes, Workshops, and Events
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📺 Join 3,000-plus Agile Peers on Youtube
Now available on the Age-of-Product Youtube channel:
- 🆕 Agile Camp Berlin 2021: Linking Strategy to Everyday Work with John Cutler.
- 🆕 Agile Camp Berlin 2021: Sustainable Agility at the Enterprise Level with Jorgen Hesselberg.
- Agile Camp Berlin 2021: How to Win with Agile Resistant Teams – A Case Study with Scott Weiner.
- Agile Camp Berlin 2021: Increasing the Velocity of Value with Dave West.
- Agile Camp Berlin 2021: Evidence-based Interventions with Viktor Cessan.
- Agile Camp Berlin 2021: Real Cross-functional Teams for Creating real and better Products with Jutta Eckstein and Maryse Meinen.
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