TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change
Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.
If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.
TL;DR: Four Lessons Learned From Making Customer Value Your Priority
Building a valuable, usable and feasible product does not happen overnight. These are my four core learnings from focusing on customer value, looking back at the projects I have been pursuing over the years.
🏖 & 📖: Free Download of ‘Lean User Testing’ as a Kindle Ebook
Summer 2019 is coming, and I like to give away two Kindle ebooks you might consider adding to your reading list. From today until next Monday, that is June 20–24th, 2019, ‘Lean User Testing’ will be available for free on Amazon: Download your copy of ‘Lean User Testing’ now. [Advertising.]
Check also for ‘How to Get Hired as A Scrum Master.’ This title is also available for free in Amazon’s Kindle shop.
📕 Hands-on Agile: Lean User Testing — A Pragmatic Step-by-Step Guide to User Tests
If you believe in agile software development and delivering value to your customers and your company, reading this book is the right decision as it will greatly support your process to identify and create valuable, feasible and usable products.
Lean User Testing is available as a Kindle ebook and as paperback.
Lean User Testing: Die Schritt-für-Schritt-Anleitung für selbst organisierte Anwendertests
Wer sich der agilen Softwareentwicklung verschrieben hat, wer Werte für seine Kunden und das eigene Unternehmen schaffen sowie Fehlinvestitionen in vermeintliche Killerfeatures bzw. -produkte vermeiden will, kommt ohne Anwendertests nicht aus und trifft mit der Lektüre dieses Buchs die richtige Entscheidung.