Customer Care as a Litmus Test for Innovation and Agile Change

TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change

Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.

If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.

Age of Product: Customer Care as a Litmus Test for Innovation and Agile Change
Continue reading Customer Care as a Litmus Test for Innovation and Agile Change

Welcome to the Agile Clinic – Our New LinkedIn Group For Agile Change

Let’s Fix Agile

When I wrote the Agile Failure Patterns In Organizations post in October, I could not anticipate the feedback it would receive: Over 80 comments on the Hacker News thread and almost 15,000 readers on the blog and additional channels like DZone or Business2Community.

Continue reading Welcome to the Agile Clinic – Our New LinkedIn Group For Agile Change

Scrum: The Obsession with Commitment Matching Velocity

The Fine Line Between Risk Mitigation and Falling Back into Covering Your Butt

The team hasn’t met its commitments once. Not once.

The atmosphere was becoming thicker by the minute. The management was displeased with the progress of the project and was looking for answers, starring at a bunch of Jira charts, I prepared earlier. “How can we claim that we are working in Scrum mode if the team is not sticking with the rules?”

Throughout the majority of projects I have been working on I could observe an obsession with burn-down charts and other Scrum metrics, mainly team commitments. And as a consequence, a side product of backlog grooming, estimation, and sprint planning is elevated to the most important management indicator that “Agile” works: The team’s commitment is matching or outperforming its average velocity.

Continue reading Scrum: The Obsession with Commitment Matching Velocity

Agile Challenge Poll: Your #1 Issue at the Moment

What Is the Most Important Agile Challenge You Are Facing At the Moment?

Everyone of us is dealing with numerous issues related to becoming, improving or even staying Agile every day. I would like to learn more about the spectrum of your Agile challenges. If you invest three minutes of your time, that would mean the world to me:

Click to complete the Agile Challenge Survey at Google Forms

Continue reading Agile Challenge Poll: Your #1 Issue at the Moment

No More LEGO® at Agile Workshops – I am Tired of Building Airports

How I Practiced Processes in Recent Agile Workshops

During the last 12 months, I participated in three inspiring workshops–I enjoyed all of them:

Continue reading No More LEGO® at Agile Workshops – I am Tired of Building Airports