TL; DR: The SAFe ® NPS ® Score as a Scaling Framework Is -56
SAFe® has always been a controversial topic within the agile community. Therefore, back in 2017, I ran a first survey on the Net Promoter Score® of the Scaled Agile Framework SAFe®. The result back then was -52. Four and a half years later, I reran the poll: SAFe® has been through several iterations, and many more agile practitioners have experienced working with it. However, the question still is: Would you recommend SAFe ®?
Executive Summary: SAFe®’s NPS® score based on the 2022 sample equals -56. (For details, see the data below.)
SAFe® has always been a controversial topic within the agile community. Therefore, back in 2017, I ran a survey on the Net Promoter Score® of the Scaled Agile Framework SAFe®. The result back then was -52. Four and a half years later, I believe it is time to rerun the poll: SAFe® has been through several iterations, and many more agile practitioners have experienced working with it. Moreover, the question still is: Would you recommend SAFe ®?
If you can spare five minutes of your time, please join the community effort and participate in the 2022 SAFe® survey.
Master autonomy purpose — in this article, I present a slightly different way of viewing agile maturity, through Dan Pink’s lens of Mastery, Autonomy, and Purpose; as a simple and useful way of fostering conversations and ensuring all relevant perspectives are considered.
I ran a poll on the question “Would You Recommend SAFe® as a Scaling Framework?” from May 3rd, 2017 to May 17th, 2017 to identify the Net Promoter Score® SAFe®.
In total, 212 participants replied during that period. Based on the Net Promoter Score® concept, 142 of those votes identified detractors, 31 promoters, and 39 passives. The resulting Net Promoter Score® of SAFe® as a scaling framework is – 52.
(Disclosure: I participated in the poll, and I belong to the group of the detractors.)
Please note that both SAFe®, as well as the Net Promoter Score®, are registered trademarks of their respective holders, see below.
SAFe®
“SAFe® is registered marks of Scaled Agile, Inc.” For further information click here.
Net Promoter Score®
“Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.” For further information click here.
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