TL; DR: The SAFe ® NPS ® Score as a Scaling Framework Is -56
SAFe® has always been a controversial topic within the agile community. Therefore, back in 2017, I ran a first survey on the Net Promoter Score® of the Scaled Agile Framework SAFe®. The result back then was -52. Four and a half years later, I reran the poll: SAFe® has been through several iterations, and many more agile practitioners have experienced working with it. However, the question still is: Would you recommend SAFe ®?
Executive Summary: SAFe®’s NPS® score based on the 2022 sample equals -56. (For details, see the data below.)
TL; DR: The Net Promoter Score® of SAFe®
I ran a poll on the question “Would You Recommend SAFe® as a Scaling Framework?” from May 3rd, 2017 to May 17th, 2017 to identify the Net Promoter Score® SAFe®.
In total, 212 participants replied during that period. Based on the Net Promoter Score® concept, 142 of those votes identified detractors, 31 promoters, and 39 passives. The resulting Net Promoter Score® of SAFe® as a scaling framework is – 52.
(Disclosure: I participated in the poll, and I belong to the group of the detractors.)
Preliminary Results (May 11th, 2017)
So far, 191 agile practitioners have participated in the ‘Would You Recommend SAFe® as a Scaling Framework?’ poll.
Based on their feedback SAFe®’s Net Promoter Score® is currently calculated at –51.
Participate in the ‘Would You Recommend SAFe® as a Scaling Framework?’ Poll
To participate in the anonymous poll ‘Would You Recommend SAFe® as a Scaling Framework?’ please click this link to the poll’s Google form.
Please note that both SAFe®, as well as the Net Promoter Score®, are registered trademarks of their respective holders, see below.
“SAFe® is registered marks of Scaled Agile, Inc.” For further information click here.
Net Promoter Score®
“Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.” For further information click here.