Customer Care as a Litmus Test for Innovation and Agile Change

TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change

Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.

If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.

Age of Product: Customer Care as a Litmus Test for Innovation and Agile Change

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Food for Thought #29: Pivots, Design Sprints, Scrum Master Traits, Killing Moonshots

Age of Product’s Food for Thought of February 21st, 2016 covers: Pivots — when and how to, challenges w/ changing a product, backstage of a design sprint w/ Google Ventures, how to create a 10x product, from agile projects to agile companies, traits of a great Scrum master, innovative workspaces on a budget, killing moonshots, Silicon Valley’s hang-over, survival of the fittest and Fortune Magazine’s 2016 choice of disruptive entrepreneurs.

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Food for Thought #28: Art of Product, Deadlines, DevOps, Agile Patterns

Age of Product’s Food for Thought of February 14th, 2016 covers: The art of product management, how to ship product in time, lean idea validation, key drivers for SaaS success, 20 questions to get up to speed with a new Scrum team, a compact guide to DevOps and continuous delivery, how Facebook ships code more than 1,000 times a day, agile base patterns, how to foster a sense of purpose, doomicorns: how unicorns reached the tipping point, and the resetting of the startup industry.

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20 Questions a New Scrum Master Should Ask Her Team to Get up to Speed

TL; DR: 20 Questions a New Scrum Master Should Ask

20 questions for you — the new Scrum master — that fit into a 60 minutes time-box. Start learning how the new Scrum team is currently working and get up to speed. Download an easy printable template for your convenience.

Age of Product: 20 Questions for the Team to Get A New Scrum Master up to Speed – free PDF
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Food for Thought #27: Product Dysfunctions, User Needs, Pivots, Scaling Scrum, JTBD

Age of Product’s Food for Thought of February 7th, 2016 covers: How to stop B2B product dysfunctions, aka the sales guys, uncovering true user needs, to pivot or not, hard lessons learned from scaling marketplaces, how to work with the jobs to be done framework, how to become a great product guy, scaling Scrum works for Ericsson Eurolab, 7 Scrum sins to avoid at all cost, today’s collaboration cult: is it killing the flow needed for knowledge work, and has the era of innovation come to an end?

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Download “38 Scrum Master Interview Questions to Avoid Hiring Agile Imposters” PDF

Welcome to the Download Page for the “38 + 9 Scrum Master Interview Questions” PDF

Scrum Master Interview Questions: Free Download of the Ebook
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