Category: Agile and Scrum

TL; DR: The Net Promoter Score® of SAFe®

I ran a poll on the question “Would You Recommend SAFe® as a Scaling Framework?” from May 3rd, 2017 to May 17th, 2017 to identify the Net Promoter Score® SAFe®.

In total, 212 participants replied during that period. Based on the Net Promoter Score® concept, 142 of those votes identified detractors, 31 promoters, and 39 passives. The resulting Net Promoter Score® of SAFe® as a scaling framework is – 52.

(Disclosure: I participated in the poll, and I belong to the group of the detractors.)

Preliminary Results (May 11th, 2017)

So far, 191 agile practitioners have participated in the ‘Would You Recommend SAFe® as a Scaling Framework?’ poll.

Based on their feedback SAFe®’s Net Promoter Score® is currently calculated at –51.

Participate in the ‘Would You Recommend SAFe® as a Scaling Framework?’ Poll

To participate in the anonymous poll ‘Would You Recommend SAFe® as a Scaling Framework?’ please click this link to the poll’s Google form.

Trademark Notices

Please note that both SAFe®, as well as the Net Promoter Score®, are registered trademarks of their respective holders, see below.

SAFe®

“SAFe® is registered marks of Scaled Agile, Inc.” For further information click here.

Net Promoter Score®

“Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.” For further information click here.

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