Customer Care as a Litmus Test for Innovation and Agile Change

TL; DR: Customer Care as a Litmus Test for Innovation and Agile Change

Customer care as an entity, its function, and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.

If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.

Age of Product: Customer Care as a Litmus Test for Innovation and Agile Change

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20 Questions a New Scrum Master Should Ask Her Team to Get up to Speed

TL; DR: 20 Questions a New Scrum Master Should Ask

20 questions for you — the new Scrum master — that fit into a 60 minutes time-box. Start learning how the new Scrum team is currently working and get up to speed. Download an easy printable template for your convenience.

Age of Product: 20 Questions for the Team to Get A New Scrum Master up to Speed – free PDF
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App Prototyping with Absolute Beginners – Agile Experiments

TL;DR: App Prototyping with Absolute Beginners

Yes, even absolute beginners can prototype an app. And learn a lot about product management, product design and user experience along the way. It is a low-cost exercise that will significantly improve communication within your organization.

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Welcome to the Agile Clinic – Our New LinkedIn Group For Agile Change

Let’s Fix Agile

When I wrote the Agile Failure Patterns In Organizations post in October, I could not anticipate the feedback it would receive: Over 80 comments on the Hacker News thread and almost 15,000 readers on the blog and additional channels like DZone or Business2Community.

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Scrum: The Obsession with Commitment Matching Velocity

The Fine Line Between Risk Mitigation and Falling Back into Covering Your Butt

The team hasn’t met its commitments once. Not once.

The atmosphere was becoming thicker by the minute. The management was displeased with the progress of the project and was looking for answers, starring at a bunch of Jira charts, I prepared earlier. “How can we claim that we are working in Scrum mode if the team is not sticking with the rules?”

Throughout the majority of projects I have been working on I could observe an obsession with burn-down charts and other Scrum metrics, mainly team commitments. And as a consequence, a side product of backlog grooming, estimation, and sprint planning is elevated to the most important management indicator that “Agile” works: The team’s commitment is matching or outperforming its average velocity.

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Agile Challenge Poll: Your #1 Issue at the Moment

What Is the Most Important Agile Challenge You Are Facing At the Moment?

Everyone of us is dealing with numerous issues related to becoming, improving or even staying Agile every day. I would like to learn more about the spectrum of your Agile challenges. If you invest three minutes of your time, that would mean the world to me:

Click to complete the Agile Challenge Survey at Google Forms

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