Age of Product's Food for Thought of February 28th, 2016 covers: Cargo cult coaching, organizations w/o Steve Jobs, customer care as a litmus test for agile change, becoming 'agile' because of competitors, Google's way to performing teams, motivating stakeholders to come with problems, not solutions, the true nature of MVPs and product/market fit, how to prioritize product features, shipping v0 products, essential tools (two great lists), and finally failure, risk and basic income in Silicon Valley.
TL;DR: Customer Care as a Litmus Test for Innovation and Agile Change
Customer care as entity, its function and status within a company, can act as a good litmus test for a company’s culture, its product management, and thus its potential for innovation and agile change.
If customer care is regarded solely as a cost center that needs to be outsourced, agile change is unlikely to happen in that organization.
Age of Product’s Food for Thought of February 21st, 2016 covers: Pivots — when and how to, challenges w/ changing a product, backstage of a design sprint w/ Google Ventures, how to create a 10x product, from agile projects to agile companies, traits of a great Scrum master, innovative workspaces on a budget, killing moonshots, Silicon Valley’s hang-over, survival of the fittest and Fortune Magazine’s 2016 choice of disruptive entrepreneurs.
Age of Product’s Food for Thought of February 14th, 2016 covers: The art of product management, how to ship product in time, lean idea validation, key drivers for SaaS success, 20 questions to get up to speed with a new Scrum team, a compact guide to DevOps and continuous delivery, how Facebook ships code more than 1,000 times a day, agile base patterns, how to foster a sense of purpose, doomicorns: how unicorns reached the tipping point, and the resetting of the startup industry.
20 questions for you — the new Scrum master — that fit into a 60 minutes time-box. Start learning how the new Scrum team is currently working and get up to speed. Download an easy printable template for your convenience.
Start Learning the Ropes in 60 Minutes
I was recently asked to participate in the product backlog grooming of a team that was looking for a new Scrum master. I was skeptical in the beginning. I had only limited knowledge about the project—a commercial website based on a CMS—, the grooming session was time-boxed to 60 minutes, and I hadn't met the team members before beyond a very brief "hello".
So, I prepared a questionnaire with topics I wanted to learn more about, and listened to the team grooming several user stories asking questions from the list when appropriate. Surprisingly, the insights turned out to be much more qualified than I expected. Particularly, the low-hanging (user story and Scrum improvement) fruits could be identified rather easily.
Age of Product's Food for Thought of February 7th, 2016 covers: How to stop B2B product dysfunctions, aka the sales guys, uncovering true user needs, to pivot or not, hard lessons learned from scaling marketplaces, how to work with the jobs to be done framework, how to become a great product guy, scaling Scrum works for Ericsson Eurolab, 7 Scrum sins to avoid at all cost, today's collaboration cult: is it killing the flow needed for knowledge work, and has the era of innovation come to an end?